THE FACTS
All island6's artworks are made using museum-grade materials.
island6 artists use professional-grade components selected through more than 20 years of experience creating new media artworks.
island6 artists work under the guidance of professional technicians and fabricators in the realization of every new media artwork.
island6 artists use professional-grade components selected through more than 20 years of experience creating new media artworks.
island6 artists work under the guidance of professional technicians and fabricators in the realization of every new media artwork.
THE BAD NEWS (Legal Disclaimer)
NO WARRANTY
For many legal reasons too numerous to cite on this page, island6’s artworks come "AS IS" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Some island6 artworks incorporate components manufactured by third parties, including LED panels, LCD displays, media players, power supplies and other electronic components. island6 and its artists do not manufacture these components. Any manufacturer’s warranty or support that may apply to such components is provided by the original manufacturer and is separate from the support offered by island6 and its artists.
Where possible, island6 will gladly assist clients in identifying, sourcing or replacing third-party components, but such assistance does not constitute a warranty or an obligation to provide parts free of charge.
USE AT YOUR OWN RISK
The entire risk as to the use and performance of the artwork is assumed by you. The artwork is your own responsibility.
island6 and its artists are not responsible for any damage to property or bodily injuries of any kind that arise from the use of the artwork regardless of the cause, including but not limited to fire or electrical hazards or, in the case of laser artworks, any eye injuries that may occur. If in doubt, do not open, do not touch and/or do not connect to an outlet. Seek professional assistance and always get appropriate insurance coverage.
island6 is not responsible for changes to an artwork resulting from the natural ageing of its materials.
For many legal reasons too numerous to cite on this page, island6’s artworks come "AS IS" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Some island6 artworks incorporate components manufactured by third parties, including LED panels, LCD displays, media players, power supplies and other electronic components. island6 and its artists do not manufacture these components. Any manufacturer’s warranty or support that may apply to such components is provided by the original manufacturer and is separate from the support offered by island6 and its artists.
Where possible, island6 will gladly assist clients in identifying, sourcing or replacing third-party components, but such assistance does not constitute a warranty or an obligation to provide parts free of charge.
USE AT YOUR OWN RISK
The entire risk as to the use and performance of the artwork is assumed by you. The artwork is your own responsibility.
island6 and its artists are not responsible for any damage to property or bodily injuries of any kind that arise from the use of the artwork regardless of the cause, including but not limited to fire or electrical hazards or, in the case of laser artworks, any eye injuries that may occur. If in doubt, do not open, do not touch and/or do not connect to an outlet. Seek professional assistance and always get appropriate insurance coverage.
island6 is not responsible for changes to an artwork resulting from the natural ageing of its materials.
THE GOOD NEWS
We take our art as seriously as our clients.
A malfunctioning artwork doesn’t make the artists look very good either, so it’s in everyone’s interest to do anything humanly possible to get it working again.
The artists intend to support their artworks for as long as reasonably possible, but please remember that they are artists, not a large electronics company. island6 is run on a not-for-profit basis, and their time and work still need to be paid for. They work out of passion rather than profit.
With proper care and maintenance, island6 artworks will give you many, many years of joy. A little care goes a long way.
A malfunctioning artwork doesn’t make the artists look very good either, so it’s in everyone’s interest to do anything humanly possible to get it working again.
The artists intend to support their artworks for as long as reasonably possible, but please remember that they are artists, not a large electronics company. island6 is run on a not-for-profit basis, and their time and work still need to be paid for. They work out of passion rather than profit.
With proper care and maintenance, island6 artworks will give you many, many years of joy. A little care goes a long way.
HOW TO CARE FOR YOUR ISLAND6 ARTWORK
Most island6 artworks are handmade unique editions, built with meticulous skill and a slightly obsessive attention to detail.
High-quality LEDs are designed for very long operating lives. Unlike traditional lamps, LEDs generally lose brightness gradually over time rather than suddenly burning out. Individual LED failure also does not normally result in the failure of an entire LED array.
Video players, displays, power supplies and other electronic components are sourced from established professional suppliers.
New media art is exciting because it moves, lights up and does things a traditional painting can’t. Of course, that also means there are electronics inside. Like any electronics, they appreciate being looked after. With proper care, an island6 artwork can run happily for many years without needing anything from you.
A few simple things help:
High-quality LEDs are designed for very long operating lives. Unlike traditional lamps, LEDs generally lose brightness gradually over time rather than suddenly burning out. Individual LED failure also does not normally result in the failure of an entire LED array.
Video players, displays, power supplies and other electronic components are sourced from established professional suppliers.
New media art is exciting because it moves, lights up and does things a traditional painting can’t. Of course, that also means there are electronics inside. Like any electronics, they appreciate being looked after. With proper care, an island6 artwork can run happily for many years without needing anything from you.
A few simple things help:
GENERAL TIPS FOR THE TREATMENT AND HANDLING OF ARTWORKS
Wear clean cotton gloves when handling, installing or moving an artwork.
Two people are always better than one. These artworks can be heavier and more fragile than they look.
Make sure the installation area is clean, dry and clear of unnecessary traffic.
Check doors, stairways and elevators before you start moving a large artwork. Discovering that it doesn’t fit halfway up the stairs is never fun :)
When moving, shipping or storing an artwork, protect it properly with foam or bubble wrap.
TIPS FOR ARTWORK WITH STAINLESS STEEL / TEAKWOOD FRAMES
Keep the artwork away from excessive heat and direct sunlight.
A well-ventilated, air-conditioned room is ideal.
For cleaning, use the appropriate professional glass or stainless-steel cleaner, or high-grade teak oil. Apply products to a soft cloth, never directly onto the artwork.
Turn the artwork off when you leave the house.
When installing or handling the artwork, avoid unnecessary tilting or turning. The electronics inside will thank you :)
TIPS FOR SCULPTURAL ARTWORK
Use the appropriate professional glass or stainless-steel cleaner, or high-grade teak oil. Apply products to a soft cloth, never directly onto the artwork.
Some sculptural works incorporate authentic Concession-era furniture. Treat it like the antique it is. Avoid placing heavy objects on it or handling it unnecessarily, as oils from your hands can stain the surface.
TIPS FOR OIL ON CANVAS ARTWORK
Never rest the painted surface against anything sharp or pointed. Even something tiny can leave a permanent dent.
Keep paintings away from direct sunlight and extremes of heat, cold and humidity.
Dust gently and regularly. Dirt left on the surface for years is much harder to remove than dust today.
TIPS FOR NEON ARTWORK
Always unplug neon artworks before cleaning.
Keep them cool, dry and well ventilated.
Use a slightly damp, soft cloth and never spray cleaner directly onto the artwork. Be gentle around the wiring.
Turn the artwork off when you leave the house.
Like any electrical device, neon and water are not friends :)
Neon can occasionally interfere with radios, TVs or remote controls, so avoid placing it too close to sensitive equipment.
REPAIR POLICIES
Although island6 artworks come without warranty, during the first year after the original purchase the artists will generally help with repairs free of charge at the Shanghai studio, whenever reasonably possible. You just need to get the artwork back to us.
This doesn’t include the cost of third-party components if they are no longer covered by their manufacturer’s own warranty or support. But we’ll gladly help identify and source whatever is needed.
After the first year, we’ll still help whenever we can. Parts, shipping and technical work may simply need to be paid for.
In any case where the artwork is not functioning properly due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than island6 technicians), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes, the artists cannot provide complimentary repairs or replacement parts.
If needed, island6 technicians can also repair, update or alter an artwork, with the artists’ agreement. We’ll always tell you what it will cost before anyone starts working.
A small repair fee can go a long way. It gets your artwork back up and running, respects the artists’ time, and makes them happy to go the extra mile for you :)
This doesn’t include the cost of third-party components if they are no longer covered by their manufacturer’s own warranty or support. But we’ll gladly help identify and source whatever is needed.
After the first year, we’ll still help whenever we can. Parts, shipping and technical work may simply need to be paid for.
In any case where the artwork is not functioning properly due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than island6 technicians), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes, the artists cannot provide complimentary repairs or replacement parts.
If needed, island6 technicians can also repair, update or alter an artwork, with the artists’ agreement. We’ll always tell you what it will cost before anyone starts working.
A small repair fee can go a long way. It gets your artwork back up and running, respects the artists’ time, and makes them happy to go the extra mile for you :)
SHIPPING
We are artists, not a shipping company.
Once in a while, island6 is happy to help organize delivery for a client. We do it out of courtesy, and because we know how to pack our artworks properly and want to see them arrive safely.
We work closely with DHL and a few trusted shipping agents, but we don’t make money from shipping. Shipping is always paid by the client and is separate from the price of the artwork. The transport is yours, the shipping cost is yours, and the choice of how you want it delivered is ultimately yours. We’re just happy to help coordinate things when we can.
Every artwork is carefully packed by hand and, when needed, protected in a custom wooden crate made specifically for the piece. Once it leaves us, you’ll receive a tracking number so you can follow its journey home.
If an artwork comes back to us because the address was wrong, delivery was declined or the carrier couldn’t deliver it, any additional shipping, handling or return costs are the client’s responsibility.
FAQ ABOUT SHIPPING
Can the artwork be insured during shipping?
Yes. Shipping insurance can be arranged through DHL or the carrier handling the shipment. The cost is simply added to the shipping charges.
How quickly will I receive my artwork?
Most shipments arrive within 7 working days. Of course, this depends a little on where in the world you are.
Can you help me with customs?
Customs is really between you and your country. We’ll provide all the normal paperwork for the artwork, but we can’t give customs advice or issue documents with false information. Please make sure you follow the import rules where you live.
Yes. Shipping insurance can be arranged through DHL or the carrier handling the shipment. The cost is simply added to the shipping charges.
How quickly will I receive my artwork?
Most shipments arrive within 7 working days. Of course, this depends a little on where in the world you are.
Can you help me with customs?
Customs is really between you and your country. We’ll provide all the normal paperwork for the artwork, but we can’t give customs advice or issue documents with false information. Please make sure you follow the import rules where you live.
LIFETIME OF AN ARTWORK
Every artwork changes with time. Photographs can yellow, canvas can stretch and paint can crack. New media is no different. Even with museum-grade materials, how an artwork ages depends greatly on how it is cared for. Most of it is common sense, but a few things really help:
When moving your artwork, use its original wooden crate whenever possible and handle it carefully. Electronics don’t particularly enjoy being dropped :)
Keep the artwork in a well-ventilated environment and away from extreme heat, humidity and direct sunlight.
And once it is happily installed, try not to move it around unnecessarily.
Above all, please remember that you are not buying an appliance. You are purchasing a work of art. The frame and electronics are commodities that support the artwork itself. The animation, performance, papercut and painting are what the artists created. Electronic components can be repaired or replaced when necessary. The artwork remains the artwork.